m88link Privacy Policy

m88link ("we", "us", "our") is an online betting and casino platform accessible at https://m88link.lat, operated under an international gaming licence. Our platform serves players across Malaysia, including major cities such as Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, and Bangsar.

For the purposes of this Privacy Policy, m88link acts as the data controller in respect of personal data provided by users ("you", "your") when accessing or registering for our services. We are committed to handling all personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.

If you have any questions about this Privacy Policy or how your personal data is processed, please contact our Data Protection Officer using the contact details provided in Section 13 of this document.

We collect different categories of personal data depending on your interaction with the m88link platform. Below is a summary of the types of data we may collect:

2.1 Identity & Account Data

• Full legal name and date of birth (for age verification — you must be 21 or above to register)
• Username and account password (stored in encrypted form)
• Government-issued identification number (MyKad, passport) where required for KYC purposes
• Profile photograph where voluntarily submitted

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, state, postcode, country)

2.3 Financial & Transaction Data

• Bank account details, e-wallet identifiers (e.g., Touch 'n Go, Boost, GrabPay) used for deposits or withdrawals
• Transaction history, deposit and withdrawal records
• Betting and wagering activity records

2.4 Technical & Usage Data

• IP address, device type, browser type and version
• Operating system, screen resolution
• Pages visited, session duration, click-stream data
• Login timestamps and session logs

2.5 Communication Data

• Records of live chat conversations with our support team
• Emails and messages sent to m88link
• Survey responses and feedback submissions

m88link collects personal data through the following means:

• Direct interaction: When you register an account, complete a deposit or withdrawal, contact our support team, or submit a form on our platform.
• Automated technologies: When you visit or use the m88link website or mobile platform, we automatically collect technical and usage data via cookies, web beacons, and similar tracking technologies (see Section 7).
• Third-party sources: We may receive data from payment processors, identity verification providers, and fraud prevention services where required to comply with regulatory obligations or to validate your account.
• KYC / AML compliance checks: As part of our obligations under anti-money laundering regulations, we may verify your identity and source of funds through authorised third-party verification agencies.

The table below sets out the purposes for which m88link processes your personal data and the corresponding lawful basis for each activity:

Where we rely on consent as the lawful basis — for example, for sending marketing communications — you may withdraw that consent at any time by adjusting your notification preferences within your m88link account settings or by contacting our support team.

Under the Malaysian Personal Data Protection Act 2010 (PDPA), m88link processes your personal data under one or more of the following lawful bases:

• Consent: You have provided clear, informed consent for a specific processing activity (e.g., receiving promotional communications). You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Contractual Necessity: Processing is necessary to perform the contract between you and m88link (i.e., to operate your betting account and provide our services).
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests — such as fraud prevention, platform security, and service improvement — provided these interests do not override your fundamental rights and freedoms.

m88link does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data in the following limited circumstances:

6.1 Service Providers

We engage trusted third-party service providers who assist us in operating the m88link platform. These include payment processors (e.g., FPX, DuitNow, Touch 'n Go, Boost, Maybank2u, CIMB Clicks), identity verification agencies, cloud hosting providers, and customer support platforms. All service providers are bound by data processing agreements and are prohibited from using your data for any purpose other than providing services to m88link.

6.2 Regulatory and Law Enforcement Authorities

We may be required to disclose your personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required by law, regulation, or legal process. This includes disclosure obligations under AML and CTF legislation.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights in relation to it.

6.4 With Your Consent

We will share your data with any other party where you have provided express consent for us to do so.

m88link uses cookies and similar tracking technologies to enhance your experience on our platform, analyse site performance, and deliver relevant content. Here is how we use them:

7.1 Essential Cookies

These cookies are strictly necessary for the m88link platform to function correctly. They manage your login session, maintain account security, and remember your preferences. You cannot opt out of these cookies without affecting platform functionality.

7.2 Analytics Cookies

We use analytics tools to understand how users interact with the m88link platform — which pages are most visited, how long sessions last, and where users encounter issues. This helps us improve the experience for all players across Malaysia. Data collected is aggregated and anonymised wherever possible.

7.3 Preference Cookies

These cookies remember your settings and preferences (such as language preference or odds format) so you do not need to reconfigure them each visit.

7.4 Marketing Cookies

With your consent, we may use cookies to deliver personalised promotional content relevant to your betting activity on m88link. You can manage your cookie preferences at any time through our cookie consent tool or your browser settings.

For more information about managing cookies, please refer to your browser's help documentation. Note that disabling certain cookies may affect the functionality of some parts of the m88link platform.

m88link takes the security of your personal data extremely seriously. We have implemented a comprehensive set of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the m88link servers
• Encrypted password storage using industry-standard hashing algorithms — your plaintext password is never stored
• Two-factor authentication (2FA) available for all m88link accounts to add an extra layer of login security
• Firewalled and access-controlled servers with restricted internal access based on the principle of least privilege
• Regular penetration testing and vulnerability assessments carried out by independent security specialists
• Real-time fraud monitoring systems that flag and investigate unusual account activity
• Staff training on data protection and information security protocols

Whilst we take all reasonable precautions to safeguard your data, no system is entirely immune to risk. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and relevant authorities in accordance with our legal obligations.

m88link retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Our general retention principles are:

• Active accounts: Personal data is retained for the duration of your active account relationship with m88link.
• Closed accounts: Following account closure, we retain certain data (including transaction records and KYC documentation) for a minimum of seven (7) years to comply with AML legislation and financial record-keeping obligations.
• Marketing data: Data used for marketing purposes is retained until you withdraw consent or opt out of communications, after which it is removed from active marketing lists within 30 days.
• Technical logs: Server and access logs are retained for up to 12 months for security monitoring and fraud prevention purposes, then deleted.
• Support communications: Records of customer support interactions are retained for up to three (3) years to assist with dispute resolution and service quality monitoring.

Once the applicable retention period expires, personal data is either securely deleted or anonymised so that it can no longer be associated with any individual.

As a user of m88link, you have the following rights in relation to your personal data under the Malaysian PDPA and applicable data protection principles:

To exercise any of these rights, please contact our Data Protection Officer at the details listed in Section 13. We will respond to all verified requests within 30 calendar days. We may need to verify your identity before processing your request to prevent unauthorised disclosures.

Please note that certain rights may be limited where we are required to retain data to comply with legal obligations (for example, AML retention requirements) or to defend legal claims.

The m88link platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process to enforce this restriction.

If we become aware that personal data has been collected from a person under 21 years of age without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our platform, please contact us immediately at the details provided in Section 13.

Parents and guardians are encouraged to use parental control tools and internet filtering software to prevent underage individuals from accessing online gambling platforms. m88link supports responsible gaming and takes age restriction compliance seriously across all operations in Malaysia.

m88link reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Notify active registered users via email or an in-platform notification
• Where required by law, seek renewed consent for new processing activities

We encourage you to review this Privacy Policy periodically to stay informed about how m88link protects your personal data. Your continued use of the m88link platform following notification of changes constitutes your acceptance of the updated policy.

Previous versions of this Privacy Policy are available on request by contacting our Data Protection Officer.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way m88link handles your personal data, you may contact our Data Protection Officer using the details below. We aim to acknowledge all enquiries within two business days and resolve them within 30 days.